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TRUECRUNCH SHOP INFORMATION

Delivery & Shipping Policy

Delivery charges, service areas and what happens after your box leaves us.

Updated 4 November 2026 4 minute read
THE ESSENTIALS

From our shelves to your door

Everything you need to know once your box starts its journey.

01

Delivery partners and service areas

Orders are dispatched through the delivery partner available for your address. Delivery times and charges depend on the destination, item size, stock availability and shipping method confirmed for your order. We deliver to serviceable Indian PIN codes; express or international services apply only when explicitly offered and confirmed for your order.

02

Estimated delivery timelines

Estimated delivery time is the order processing time plus the shipping transit time. All timelines below are estimates in business days, excluding Sundays and public holidays. Availability of a shipping method must be confirmed for your address before ordering.

Processing time + transit time = estimated delivery
Shipping method Processing time Transit time Estimated delivery
Domestic Standard Shipping 1–2 business days 3–7 business days 4–9 business days
Domestic Express Shipping 1–2 business days 1–3 business days 2–5 business days
International Standard Shipping 1–3 business days 7–15 business days 8–18 business days
International Express Shipping 1–2 business days 3–7 business days 4–9 business days

Quick reference: the fastest estimated delivery is 2 business days with Domestic Express Shipping; the longest is 18 business days with International Standard Shipping, where these services are available.

03

Shipping charges

Standard delivery is ₹199. Product spend of ₹1999 or more after discounts qualifies for free standard delivery.

Standard delivery is also free when your cart contains exactly 1 item and product spend after discounts is below ₹200.

Applicable shipping charges are calculated and displayed at checkout before order confirmation. Review the final total before paying.

04

Dispatch and tracking

Tracking details are shared after dispatch whenever supported by the carrier. Signed-in customers can follow available shipment updates in Orders & tracking. Please provide an accurate recipient name, phone number, complete delivery address and postal code.

05

Delays, customs and import charges

Delivery may take longer during public holidays, peak sale periods, severe weather or remote-area delivery. Estimates are not guaranteed delivery dates. Where international shipping is offered, shipments may require customs clearance and may be subject to applicable import duties or taxes.

06

Problems with a delivery

If a parcel is delayed, missing, damaged or incorrect, contact our care team with your order number and keep the packaging and shipping labels. For return eligibility, reporting times and refunds, see our Refund Policy.

Still have a question?

Tell our care team what you need and include your order number when relevant.

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