Refund Policy

Order cancellation

You may request cancellation before your order is dispatched. Contact us with your order number and registered contact details. After dispatch, cancellation may no longer be possible; eligible products may instead use the return process below.

We may cancel an order before dispatch if stock is unavailable, an obvious pricing or listing error is found, the address is invalid or undeliverable, delivery cannot reasonably be arranged, or there is a reasonable fraud or security concern. If payment was collected, we will refund the applicable amount.

Seven-day return window

Subject to the eligibility requirements and exclusions below, you may request a return within 7 calendar days from the delivery date shown by the carrier. Eligible products may be returned because of a change of mind, a defect, a wrong item or transit damage. Seller-side problems receive the shipping-cost treatment explained below.

Return eligibility

• Request the return within the 7-day return window.
• Keep the product unused and in resalable condition, except where inspection is needed to identify a defect.
• Include the original packaging, manuals, accessories, gifts and labels.
• Keep any original serial-number or identification labels intact.
• Provide the order number, invoice or other proof of purchase.

Change-of-mind exclusions

For hygiene and food safety, opened, consumed or unsealed beverages are generally excluded from change-of-mind returns, including returns based on taste preference. Please review product descriptions, ingredients, sugar and caffeine information before ordering.

These exclusions do not remove your rights where a product is defective, damaged, incorrect, counterfeit, materially different from its description, or otherwise not in conformity with your order or applicable law.

How to request a return

1. Contact support@truecrunch-shop.com or use our contact form within the applicable return window.
2. Provide your order number, delivery date, reason for return and preferred remedy: a refund or exchange.
3. For visible damage, a wrong item or a defect, provide clear photographs or video when requested. Keep the shipping package and labels.
4. We review return requests within 24–48 hours. If approved, we provide return instructions and, where applicable, an authorisation or return address.
5. Pack the product safely and follow those instructions. We may inspect it on arrival before approving the final refund or exchange.

Return shipping costs

For a manufacturing defect, wrong item, transit damage, missing essential item or another problem caused by us or the seller, we arrange or pay the approved return shipping cost.

For a change-of-mind return or an order placed with the wrong choice, you pay the direct return shipping cost. Original delivery charges and any cash-on-delivery charges are normally non-refundable for a change-of-mind return, unless applicable law requires otherwise.

Exchanges

For an approved defect, damage, wrong item or another seller-side problem, you may request a replacement. We offer the same product or an approved equivalent when available. If a suitable replacement is unavailable, we process a refund instead.

For a change-of-mind return, an exchange may be offered if stock is available and the returned product meets the eligibility requirements. Any price difference is explained before the exchange is completed.

Damaged, defective or incorrect products

Please inspect your parcel on arrival. Report visible transit damage, a wrong item or missing essential contents within 12 hours so we can investigate quickly and raise a carrier claim.

This reporting request does not waive or limit any non-waivable consumer right. If a hidden or manufacturing defect appears later, contact us promptly; we assess it under this policy, any applicable warranty and applicable law.

For an approved seller-side problem, you may receive a free replacement or a full refund, including the product price and any original delivery or cash-on-delivery charges actually paid.

Refund processing

After an approved return is received and any required inspection is completed, we initiate the refund within 5 business days. Banks, card issuers, wallets and payment providers may need additional time to credit the funds.

• Prepaid orders: refunds are normally sent to the original payment method.
• For a cash-on-delivery order, where offered, we may request verified bank-account or UPI details in the customer's name.
• Seller-side problems: the product price and any original delivery or cash-on-delivery charges actually paid are refunded.
• Change of mind: the eligible product amount is refunded after inspection; you pay return shipping and original delivery charges are normally non-refundable.

SipPoints earned from refunded product value are reversed proportionally. Shipping fees do not earn points.

Contact, updates and your rights

This policy applies to purchases from Truecrunch Shop, operated by TRUECRUNCH SUPPLY PRIVATE LIMITED. Contact our care team at support@truecrunch-shop.com or +91 22 4000 2026.

We may publish a revised policy with a new effective date. Updates do not remove rights applying to an order already accepted or rights under mandatory applicable law. Nothing in this policy excludes or restricts a consumer right or remedy that cannot legally be excluded under applicable Indian law.